Shipping and Return Policy
Shipping and Return Policy
At Luminance Arts, we take great care in producing, packaging, and delivering our artwork. Please review our shipping and return policies before placing your order.
1. Shipping & Delivery
Processing times and shipping availability vary by product type.
Fine Art Prints (Unframed)
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Processing Time: Ships within 7 days.
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Shipping Availability: Worldwide.
Traditional Hanging Scrolls
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Processing Time: Ships within 30 days.
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Shipping Availability: Worldwide.
Wood-Framed Artwork
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Processing Time: Ships within 14 days.
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Shipping Availability: United States only.
Processing times refer to the time required to prepare and dispatch your order, not the estimated delivery date. Actual delivery times may vary depending on the destination and shipping carrier.
For expedited shipping requests, please contact us at contact@luminancearts.com before placing your order.
2. Returns & Exchanges
Custom-Made Products
All custom-made and personalized artwork sales are final.
Because these items are specially produced according to individual specifications, we do not accept returns or exchanges for custom-made products unless they arrive damaged, defective, or incorrect.
Color Variations & Personal Preferences
We do not accept returns or exchanges due to personal preferences, including changes of mind, dissatisfaction with the artwork's color or style, or differences from personal expectations.
Please note that colors may vary slightly between digital displays and physical artwork due to differences in screen settings, lighting, and materials. Such minor variations are not considered product defects.
We encourage customers to carefully review product descriptions, images, dimensions, and specifications before placing an order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.
We will arrange a replacement at no additional cost to you. Luminance Arts will cover all applicable return shipping and replacement shipping costs.
Please provide your order number, a description of the issue, and photographs of the artwork and packaging whenever possible.
3. Return Conditions
For approved returns or exchanges, please retain the original packaging, accessories, accompanying materials, and proof of purchase.
Items should be returned in their original condition whenever possible, except where the return concerns damage or defects.
All returns must be authorized by our customer service team before shipment.
4. How to Request a Return or Exchange
To request assistance with a damaged, defective, or incorrect order, please email:
Include your order number, a description of the issue, and supporting photographs if available.
Our customer service team will review your request and provide return instructions and the appropriate shipping address when necessary.
Please do not return any items without contacting us first.
5. Contact Us
For questions regarding shipping, delivery, or returns, please contact:
Luminance Arts
Email: contact@luminancearts.com
Website: https://luminancearts.com
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.