Instructions of Return and Replacement
If you have received a wrong, defective, or broken item, you can return your online order free of charge within 7 days of receiving your order. In this case, Luminance Arts will immediately send you a new item. All expenses associated with item returns and the delivery of replacements will be paid for by Luminance Arts.
All items must be returned in their original condition along with all gifts, accessories, packaging, accompanying documents, information, and invoices.
If you are not satisfied with your purchase, you may also return it within 7 days of receiving it. For example, you may not like its color or the item does not meet original expectations. However, return and replacement shipping fees are not covered by Luminance Arts in these cases.
Before returning an item for any reason, please notify our customer service personnel by email at firstname.lastname@example.org. We will assist you with the process.